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3. When I attempt to open the chat room, a message appears telling me to install software. What is wrong?
You need to install Java™ support (see above) On most computers, you can simply follow the on-screen directions to have Java™ installed for you automatically by your web browser. If this fails, we strongly encourage you to visit Sun's Free Java™ Download Site to download and install Java. Java is the most powerful extension to web technology today, and no web browser is complete without it!
By installing java properly will solve most of the chat room problem. newbies pls read this thread for info. and get your problem fixed.